You may request a return within 30 calendar days after delivery by emailing [email protected] with your order number and reason for return. Send your return within 14 days after receiving return instructions.
Return conditions
Items must be unused, unwashed, in their original condition, with included accessories and packaging where reasonably available. These conditions do not limit remedies for defective, damaged or incorrectly supplied items. Include proof of purchase. No restocking fee applies.
Return shipping
For a change of mind or an incorrectly selected size or variant, you pay the actual return shipping cost. For damaged, defective or incorrect goods, Hoprack pays reasonable return shipping and provides instructions before you ship. Returns are received at 110-16 72nd Avenue,Forest Hills,NY,US,11375. Email us before shipping to obtain return instructions and include your order number in the parcel.
Refunds
After receiving and inspecting the returned item, we notify you of the outcome and issue an approved refund to the original payment method within 5–10 business days. Your payment provider may need additional processing time. Original standard delivery charges are refunded for defective, damaged or incorrectly supplied goods; change-of-mind returns refund the item price only. No cancellation or handling fee applies before dispatch. Email us promptly to request cancellation; dispatched orders follow this return policy.
Hoprack · [email protected]
110-16 72nd Avenue,Forest Hills,NY,US,11375